Multi Vendor Services
With our qualified expertise in projects and our support for general contractors in ICT support and services, we optimize the costs, efficiency of contracts, SLA performance, and resource utilization among service providers and vendors.
The benefits include optimized IMAC/D and rollout management for faster deployment and standardization of lifecycle processes for ICT assets, as well as simplification of SLA support management and control in heterogeneous ICT environments.
The goal is to reduce costs, optimize service quality, and facilitate rapid deployment, increasing the availability of modern ICT systems.
We Manage Your ICT
ITK
S E R V I C E
Efficient Multi-Vendor Services for seamless ICT lifecycle.
We coordinate your rollout and lifecycle services as well as all IMAC/D tasks, communicate with manufacturers and various suppliers, and efficiently orchestrate tasks with service providers. Furthermore, we ensure seamless collaboration and timely execution to meet your IT needs effectively. more …
- Efficient coordination and integration of all rollout and lifecycle services.
- Optimization of processes and resources through centralized management.
- Adherence to SLAs and contract terms across various service providers.
- Quick implementation of changes and deployments.
- Risk mitigation through standardized processes and compliance.
- Flexibility in scaling and adapting to changing requirements.
- Comprehensive reporting and transparency of project workflows.
- Cost optimization through the avoidance of duplication of work and efficiency improvements.
- Enhanced service quality and customer satisfaction.
- Continuous monitoring and optimization of the ICT infrastructure.
ITK
S U P P O R T
Reliable multi-vendor support for dependable ICT operations.
Our partners ensure continuous operational readiness with comprehensive support, including maintenance, repair, swap, and self-repair assistance, SLA management with warranty and guarantee handling. more …
- Effective coordination and escalation management for support requests.
- Quick response times and issue resolution through centralized control.
- Adherence to SLAs and warranty terms for all supported service providers.
- Availability of spare parts and swap services to minimize downtime.
- Assistance with self-repair processes to alleviate customer personnel.
- Transparent reporting on support services and service levels.
- Continuous optimization and improvement of support processes.
- Cost optimization through efficient utilization of support resources.
- Ensuring the long-term functionality and performance of IT systems.
- High customer satisfaction through reliable and high-quality support.
M A N A G E D
S E R V I C E
Holistic ICT managed services for an optimized service landscape.
We manage and optimize your ICT services to enhance service quality, maximize resource utilization, reduce costs, and improve transparency of performance and collaboration among providers. mehr …
- Centralized management and control of all contracts and SLAs.
- Efficient coordination and communication with various providers.
- Transparent reporting and comprehensive documentation of all activities.
- Adherence to compliance requirements and ensuring contract conformity.
- Optimization of service processes and resource utilization.
- Continuous monitoring and improvement of service quality.
- Risk mitigation through early identification and resolution of issues.
- Flexibility to adapt to changing requirements and environments.
- Cost optimization through efficient contract management and resource utilization.
- Holistic administrative control for a smooth and effective ICT infrastructure.
Multi Vendor Services
Why Choose Us
We not only provide comprehensive ICT support and services, but also unique expertise in coordinating and managing multi-vendor environments. Through our proactive approach and holistic optimization, customers and general contractors can efficiently and cost-effectively operate their heterogeneous ICT infrastructure while maximizing performance and minimizing costs and risks.
Since partnering with general contractors, we have achieved significant improvements in performance and efficiency for their clients. Through our coordination of contracts and service providers and targeted optimization strategies, we have achieved up to a 50% increase in performance of ICT services. Simultaneously, we have saved significant costs, utilized resources more efficiently, and avoided duplication of work or finger-pointing.
Our holistic approach has helped us enhance ICT support and services, harmonize SLAs, standardize contracts, and increase competitiveness for the general contractor.