Superface allows GPT builders to easily connect to any API, enabling them to create, retrieve, and manage data from external platforms.

Superface connects AI-driven virtual assistants with APIs in both business and sales as well as operations, this interface revolutionizes customer interactions, streamline processes, and enhance overall efficiency.

AI can support business value and customer experience in sales or any pre- or post-sales activities, service desk and support operations etc. pulling valued information and combines with data from the company, across the entire customer lifecycle, from lead generation over order fulfillment and services provisioning up to sales of renewals and replacement of legacy products.

Scenario 1

„thanks for the short call, are you satisfied with the services and the offered solution, please use 5 minutes to rate me on the page. any questions please call me, hans“

Entered in mobile phone by TAM Technical Account Manager „Hans“ from TECH company after getting a call from a client from the car

SUPERFACE AI POWERED CX API	Interactive optimized and personalized CX in seconds!
SUPERFACE API opens possibilities for visual or audio communication for the TAM to optimize and personalize the interaction prior sending the chat to the client	Open Audio Communication app on the mobile phone as the TAM seems to be currently driving
SUPERFACE API connects the automatic rephrase and correction using external tools and information and internal data and policies	Changed to „Thank you for reaching out, dear customer. Are you satisfied with the services and the offered solution? Please take 5 minutes to rate our service. Best regards, Hans“
SUPERFACE API to add policy company name „TECH“ and product called „TECH_CRM“ to be added in every interaction with clients	Adding „Thank you for reaching out, dear customer. Are you satisfied with the services and the offered solution, specifically with TECH_CRM? Please take 5 minutes to rate our service. Best regards, Hans from TECH„
SUPERFACE makes it more modern according to the company profile and CI	Hey there, thanks for getting in touch, valued customer! How’s your experience been with our services and TECH_CRM solution? We’d love to hear your thoughts – could you take just 5 minutes to rate us? Cheers, Hans from TECH
SUPERFACE API to process in case a rating is requested, always add the link for the rating	… – could you take just 5 minutes to rate us here <link>? …
SUPERFACE API to processes if relevant, checks the systems and add compliance and GDPR because it is a European client using internal policy and latest external GDPR regulations mapped with us	… adding „Your feedback will be handled compliant to GDPR regulations, kindly give us the consent to our privacy policy here <link>. „ …
SUPERFACE API connects with Sales Operations for current opportunities if there is a special offer or product and to external market if competition have a similar product soon	… adding „Also, we wanted to share our special offer on Product A – check it out here <link>! And heads up, next week we’ll be launching an exciting new product, B which is unique on the market for your industry. Stay tuned for updates!“ …
SUPERFACE API to marketing request if there is any event in the client area where we present the products	… adding „Don’t forget to mark your calendars for our upcoming event at Munich Expo from 10th to 12th – we’ll be showcasing our latest solutions, including TECH_CRM!„ …
SUPERFACE API to pulling ITSM if we have urgent incidents not closed and initiate follow up with SDM Service Delivery Manager to resolve	… adding „We’ve noticed that one incident is still not closed. We apologize for any inconvenience and assure you that we’re working diligently to find a decent and fast solution to resolve it. If you have any questions or concerns, please feel free to check the incident status here or contact our Service Delivery Manager directly here <link>. „ …
SUPERFACE API to check with my calendar if I will be around to have a follow up meeting with the client soon in case there is a open issue in ITSM	… adding „Additionally, if you’ll be in Munich next week, I noticed that I have two free slots in my calendar: Tuesday, 14th from 12-2 PM and Thursday, 16th at 10 AM. Would you like to meet to follow up on the open incident, we can go for lunch on Tuesday or perhaps have a morning meeting on Thursday? Please let me know which slot works best for you, or please reserve it right away here . I hope to see you in one of these days!“ …
SUPERFACE API for option from CRM if the customer receives a new letter already, if not add a newsletter initiation to my signature if there is a consent in CRM	… changing signature „Hans from TECH If you’ve already received our latest letter, kindly disregard this message. Otherwise, I’d like to invite you to subscribe to our newsletter for the latest updates and offers! Subscribe here“
SUPERFACE API to communication enabler of customer behavior and figure out e.g. if client is too busy to read my mail and add a code to send a short message over slack because of the high severity of the incident and the high impact	SLACK send /msg @slackusername „Hi there, just wanted to follow up on our recent conversation. Could you please check your email for important updates? Thanks!“
SUPERFACE API to GPT finally rephrasing and entering this conversation into systems	Functions … CRM / ERP etc. Enter Customer name – Date and time – Purpose of conversation – Follow-up action required

„Thank you for reaching out and for your valued feedback on our services and TECH_CRM solution. Your input is crucial to us as we strive to continuously improve and provide the best experience possible. Before proceeding, we kindly ask for your consent to our privacy policy in accordance with GDPR regulations. You can review and provide your consent here [link to privacy policy].

We’re excited to share our special offer on Product A with you! You can find more details and take advantage of the offer here [link]. Additionally, we’re thrilled to announce the upcoming launch of our new product, B, next week. It’s set to revolutionize the industry, and we can’t wait to share more details with you soon.

Mark your calendars for our upcoming event at Munich Expo [link to EXPO] from 10th to 12th, where we’ll be showcasing our latest solutions, including TECH_CRM. We’d love to see you there!

Regarding the incident that is still open, please accept our apologies for any inconvenience caused. Rest assured, our team is actively working to resolve it promptly. You can track the incident status here [link to ITSM] or reach out to our Service Delivery Manager directly for further assistance [link to phone number].

If you’ll be in Munich next week, I have a couple of available slots in my calendar for a follow-up meeting regarding the open incident. We can either meet for lunch on Tuesday, 14th from 12-2 PM, or have a morning meeting on Thursday, 16th at 10 AM. Please let me know which option works best for you, or feel free to reserve your preferred slot here [link to MEET]. I look forward to meeting with you and discussing the incident further.

Best regards,
Hans from TECH

If you’ve already received our latest letter, kindly disregard this message. Otherwise, I’d like to invite you to subscribe to our newsletter for the latest updates and offers! Subscribe here [link to NEWS]

/msg @slackusername „Hi there, just wanted to follow up on our recent conversation. Could you please check your email for important updates? Thanks!“

Final version from a simple message to interactive optimized and personalized CX on the mobile phone of the TAM Technical Account Manager „Hans“ from TECH company in the car – in seconds!

Scenario 2

SUPERFACE AI POWERED CX API	Interactive optimized and personalized CX in seconds!
SUPERFACE API to tools begins by conducting comprehensive research on the client using TECH’s CRM system and external information.	Rita reviews past interactions, purchase history, and any specific preferences or pain points noted in previous engagements and commercial news of the client.
SUPERFACE API to utilizer bot of external market and industry data sources integrated AI	With the Superface API Rita gather insights into industry trends, competitor offerings, and market demands relevant to the client’s sector and current offering.
SUPERFACE API accesses TECH’s ERP / Warehousing system through to gather real-time data	Information on product availability, pricing structures, and inventory levels. Rita identifies any relevant or alternative products or services that align with the client’s needs incl. benefits and risks.
SUPERFACE API integrates CRM data into the tasks to access client preferences	Communication history, and any ongoing deals or opportunities. This allows Rita to tailor her pitch and offers based on the client’s specific requirements and past interactions and current projects.
SUPERFACE ATI connect to internal data utilization leverages all other relevant data sources e.g. operational, finance, compliance etc.	Sales reports, product performance metrics, and customer feedback, to gain a deeper understanding of TECH’s offerings and identify areas for potential upselling or cross-selling during the client visit.
SUPERFACE API based on the insights gathered from ERP, CRM, internal data, and enriched with GTP / AI and external information, prepares relevant materials for the client visit.	This includes product presentations, brochures, case studies, tech presentations, and demonstration materials tailored to showcase TECH’s solutions in the context of the client’s needs and industry trends for this visit.
SUPERFACE utilizes the API to enable bots and GPT to analyze ERP data, CRM insights, and external market trends to create personalized offers for the client.	She incorporates pricing strategies, discounts, and value-added services based on the client’s profile and preferences to maximize the appeal of the offer.
SUPERFACE pitches, using the insights gathered from ERP, CRM, internal data, and external information	Rita crafts a compelling pitch tailored to address the client’s pain points, highlight TECH’s unique value proposition, and demonstrate how TECH’s solutions can drive tangible results for the client’s business.
SUPERFACE API finally connects GTP for reviews the prepared materials, offers, and pitch to ensure accuracy, relevance, and alignment with the client’s needs and objectives.	She makes any necessary adjustments or refinements to optimize the effectiveness of her presentation during the client visit.
SUPERFACE API equipped tools of sales with thoroughly researched materials, personalized offers, and a compelling pitch, the client visit is optimized and personalized with GPT and AI	Rita attends the client visit fully prepared to engage with the client, address their needs, and showcase TECH’s solutions as the ideal choice to meet their business requirements.

Finn, Head of Sales reports to leadership of enterprise and stakeholders:

„Rita, our Sales Manager at TECH group, was fully prepared for the upcoming client visit thanks to Superface API. By seamlessly integrating with TECH’s ERP, CRM, internal data, and external information sources, Rita gained comprehensive insights into the client’s preferences, industry trends, and market demands.

Armed with real-time data and personalized offers, Rita crafted a compelling pitch tailored to address the client’s specific needs and pain points, enhancing the overall customer experience. With thorough material preparation and a strategic approach, she was eager to engage with the client effectively, showcase TECH’s solutions, and drive successful outcomes during the visit.

Leveraging the power of Superface API, Rita maximized her ability to deliver exceptional value and establish meaningful connections with clients in today’s dynamic business landscape. By prioritizing customer experience and sustainable value creation, she ensured that the client visit would not only meet immediate needs but also contribute to long-term business growth and partnership success. Rita attended the client visit fully prepared to address their needs and showcase TECH’s solutions as the ideal choice to meet their business requirements.

Finn Head of Sales“

equipped with thoroughly researched materials, personalized offers, and a compelling pitch, the client visit is optimized and personalized with GPT and AI

Scenario 3

SUPERFACE AI POWERED CX API	Interactive optimized and personalized CX in seconds!
SUPERFACE API enables real-time data access from TECH’s internal systems, including CRM and ERP and Ticketing, allowing to analyze incident details instantly, assists in interpreting complex incident data and identifying key issues.	Paula can quickly understand the client’s problem and provide timely assistance, leading to faster issue resolution and improved client satisfaction.
SUPERFACE integrated with API helps Paula understand the context of the client’s issue by processing natural language used during the call, enables her to identify nuances in the client’s description and provide personalized solutions.	Paula can offer tailored support, demonstrating attentiveness to the client’s needs and enhancing the overall customer experience.
SUPERFACE API provides Ticketing the access to historical incident data from TECH’s internal systems, allowing Paula to analyze trends and patterns, assists in identifying recurring issues and root causes based on historical data.	She can proactively address common problems, reducing the frequency of incidents and improving service reliability for the client.
SUPERFACE integrates external benchmarking data through API, enabling Paula to compare the client’s incident metrics against industry standards	Paula can benchmark the client’s performance, identify opportunities for optimization, and align TECH’s services with industry best practices, ultimately enhancing the client’s operational efficiency.
SUPERFACE API integrates external data, enabling Paula in analyzing external information and identifying areas for improvement.	Paula can respond to client inquiries promptly and consistently, reducing response times and improving client satisfaction by providing timely support.
SUPERFACE utilizes API for insights from TECH’s internal data, such as incident resolution times and customer feedback, to make data-driven recommendations for resolving the client’s issue efficiently and effectively, assists in analyzing internal data and generating actionable recommendations.	Paula can offer targeted solutions based on data insights, improving the effectiveness of incident resolution and enhancing client satisfaction.
SUPERFACE assists with API in generating a tailored incident resolution plan based on the specific details of the client’s issue and TECH’s internal expertise. Superface API integrates internal data to inform the resolution plan.	She can develop a comprehensive and customized approach to resolving the client’s problem, demonstrating TECH’s expertise and commitment to addressing client needs effectively.
SUPERFACE API for ITSM in analyzing historical incident data and external information on ITIL industry best practices, identifies proactive incident prevention strategies to minimize future occurrences of similar issues, integrates external data sources for comprehensive analysis.	Paula can anticipate and mitigate potential issues before they escalate, improving service reliability and client satisfaction through proactive support measures in accordance with best practices, capabilities and capacities available.
SUPERFACE API for updating Rita (Sales Manager) integrates with TECH’s CRM system and internal data sources, capturing real-time information about the client visit, including feedback, outcomes, and next steps, analyzes the data and generates an automated report summarizing the visit, highlighting key insights, client feedback, and any follow-up actions required.	Rita benefits from receiving immediate insights into the success of the client interaction, enabling her to assess the effectiveness of her sales strategies and tailor future interactions accordingly. This allows Rita to stay informed about client engagements, identify new opportunities for service renewals or product refresh and areas for upselling and improvement, and optimize her sales approach, ultimately driving better outcomes and fostering stronger client relationships and better CX.
SUPERFACE API to ensure Hans, the TAM, receives an automated update through API and GPT technology, seamlessly integrates with TECH’s incident management system and internal data sources, providing real-time updates on assets, SLA, contracts and client service requests, analyzes the data and generates an automated summary of the call outcome, including any actions taken, resolutions achieved, or follow-up tasks required	Hans benefits from receiving immediate insights into the client’s service request status and the effectiveness of Paula’s interaction, enabling him to coordinate with the team and provide additional support if necessary. This empowers Hans to stay informed for the nest TAM meeting about the client’s service experience, ensure prompt issue resolution, and uphold TECH’s commitment to delivering exceptional service, thereby fostering trust and satisfaction with the client. In any case of tech refresh or service renewal was offered by Rita, Hans can be certain not to run into service gray zones where client assets are not under SLA as required.

Client: Hello, this is John from Client Corporation. I’m calling regarding the incident ticket discussed with Hans and the raised ticket earlier this month.

SDM (Paula): Good afternoon, John. Thank you for reaching out. I understand you’re referring to the incident ticket # 1234 related to the connectivity issue with your software application from February 20th, correct?

[Superface API and GPT technology analyze John’s previous interactions, preferences, and the nature of the incident ticket, allowing Paula to personalize the conversation based on his specific needs and past engagements.]

Client: Yes, that’s correct. We’re experiencing intermittent connectivity problems, and it’s affecting our team’s productivity.

SDM (Paula): I’m sorry to hear that you’re facing challenges with connectivity. Let me check the latest status of the incident ticket for you.

[Superface API accesses real-time updates from TECH’s incident management system, providing Paula with the most recent information about the incident ticket.]

SDM (Paula): Thank you for your patience, John. Our team is actively investigating the issue, and we’ve identified the root cause of the connectivity problem. We’re currently working on implementing a solution to resolve it as soon as possible.

[Superface based on insights from GPT technology, Paula uses language that resonates with John, addressing his concerns in a clear and empathetic manner, thereby enhancing customer satisfaction.]

[Superface to bot External Information Utilization]
SDM (Paula): Furthermore, I’ve reviewed recent industry reports and identified similar connectivity challenges faced by companies in your sector. This external information helps us better understand the broader context and prioritize our response to ensure a swift resolution.

Client: That’s reassuring to hear. Do you have an estimated timeframe for when the issue will be resolved?

[Superface API accesses historical data and current workload to provide Paula with an accurate estimate of the resolution timeframe.]

SDM (Paula): Based on our current progress, we anticipate having the connectivity issue resolved within the next two hours. However, I’ll keep you updated with any developments or changes in the timeline.

[By leveraging Superface API and GPT technology, Paula delivers a precise and realistic resolution timeframe, demonstrating TECH’s commitment to efficiency and transparency.]

Client: Thank you for the update, Paula. I appreciate your prompt attention to this matter.

SDM (Paula): You’re welcome, John. Providing excellent service and ensuring your satisfaction is our top priority. If you have any further questions or concerns, please don’t hesitate to reach out to me.

[Superface API and GPT technology enable Paula to personalize the conversation, address John’s needs promptly, and provide clear and transparent communication, enhancing customer satisfaction, CX, and overall efficiency in issue resolution.]

[Superface API to Internal Data Integration]
SDM (Paula): Additionally, based on your previous interactions with us, I see that your team relies heavily on our software application for daily operations. We understand the urgency of resolving this issue to minimize any impact on your productivity.

Client: What does this mean exactly, Paula?

[Superface Interaction with Internal Systems]
SDM (Paula): As part of our commitment to continuous improvement, I’ve initiated an update of severity within the SLA and our internal systems to ensure the priority and proper escalation and that similar incidents are addressed more efficiently in the future. Superface facilitates seamless interaction with our internal processes, allowing me to update relevant teams and refine our incident resolution procedures based on your feedback in real-time.

Client: Thanks again, Paula. Goodbye.

SDM (Paula): You’re welcome, John. Providing excellent service and ensuring your satisfaction is our top priority. If you have any further questions or concerns, please don’t hesitate to reach out to me. Goodbye, John. Have a great day, and we’ll keep you updated on the progress of the resolution.

Superface API and GPT technology enable Paula to leverage internal data and external information to enhance communication with the client, address their concerns effectively, and streamline internal processes for improved incident resolution and customer satisfaction.

Finally here is how the Service Desk operator Michael was supported by Superface API in each of the three scenarios

Scenario 1: Customer Interaction with Sales

• Superface API automatically checks GDPR compliance and internal policies when communicating with European clients, ensuring that all interactions adhere to regulations, by providing reassurance to clients about data handling practices, thus improving trust and satisfaction.
• Superface API integrates with ITSM systems like Jira and Zendesk to monitor urgent incidents in real-time. This allows Service Desk operators like Michael to initiate follow-ups promptly, ensuring timely resolution and enhancing customer satisfaction.
• Superface API leverages AI and data to personalize client communication, as seen in Hans‘ message to clients. This benefits the scenario by improving the customer experience, increasing engagement, and fostering stronger client relationships.
• Superface API orchestrates resources by pulling data from various sources like Ticketing and CRM systems to schedule follow-up meetings, as seen in Hans‘ message. This ensures efficient resource allocation and helps Service Desk operators like Michael manage their time effectively.
• Superface API enters conversations into Ticketing and CRM systems, ensuring that all interactions are documented for future reference, improving internal record-keeping, facilitating knowledge sharing among team members, and enhancing accountability.

Scenario 2: Sales Preparation and Client Engagement

• Superface API integrates with ERP and CRM systems to gather real-time data and client preferences, enabling sales managers like Rita to craft personalized sales pitches. This contributes by increasing the relevance of offers and improving the likelihood of closing deals.
• Superface API analyzes internal data and external market trends to create personalized offers, as seen in Rita’s preparation for the client visit. This is ensuring that offers are tailored to the client’s needs, maximizing the effectiveness of sales efforts.
• Superface API provides real-time access to data from CRM / ERP systems, allowing sales managers like Rita to prepare relevant materials instantly. Ensuring that sales presentations are up-to-date and aligned with the client’s requirements.
• Superface API integrates with CRM systems to capture real-time information about client interactions, facilitating efficient follow-up actions, and improving the overall sales process.
• Superface API enables sales managers to proactively engage with clients based on insights from CRM data, as seen in Rita’s follow-up actions, by fostering stronger client relationships and increasing the likelihood of repeat business.

Scenario 3: Incident Management and Client Support

• Superface API enables Service Delivery Managers like Paula to access real-time data from internal systems like Jira and ZenDesk, facilitating quick incident analysis and resolution. This benefits by reducing downtime and minimizing the impact on clients‘ operations.
• Superface API processes natural language during client calls, enabling Service Delivery Managers like Paula to identify nuances and provide personalized solutions. This enables improving the customer experience and increasing client satisfaction.
• Superface API analyzes historical incident data and external benchmarking information to identify proactive incident prevention strategies, as seen in Paula’s actions. This reduces the frequency of incidents and enhancing service reliability.
• Superface API seamlessly integrates with internal systems to provide automated updates to stakeholders, as seen in Hans‘ automated update. This contributes by improving communication among team members and ensuring transparency in incident resolution processes.
• Superface API facilitates seamless interaction with internal processes, as seen in Paula’s update within internal systems. Streamlining incident resolution procedures and improving overall operational efficiency.

AI Powered Business inspired by Superface and Miriam.

In today’s business landscape, AI-powered analytics are revolutionizing the way companies operate across various industries. From lead generation to sales optimization and customer engagement, AI algorithms are reshaping business processes and driving growth.

Imagine an AI system that analyzes vast amounts of customer data, online behavior, and market trends to identify potential leads and prioritize them based on their likelihood to convert. This allows businesses to focus their efforts on high-value prospects, maximizing sales effectiveness and ROI.

Additionally, AI-powered tools can assist in preparing sales materials such as presentations, proposals, and case studies by generating relevant content tailored to specific customer profiles and requirements. Natural Language Generation (NLG) algorithms ensure that every communication is personalized and resonates with the target audience.

When it comes to pricing strategies, AI algorithms analyze historical sales data, competitor pricing, and market demand to optimize pricing and ensure competitiveness. Machine Learning models further refine this process by predicting optimal pricing for individual customers based on their behavior and preferences.

Multilingual sales support is also made seamless with AI-powered translation tools that automatically translate sales materials into multiple languages, catering to diverse markets and expanding global reach.

Furthermore, AI-driven CRM systems streamline lead management, automate data entry, and provide real-time insights for sales teams. Integration with ERP systems ensures seamless coordination between sales and operations, optimizing order processing and inventory management.

Virtual assistants powered by AI play a crucial role in customer engagement, managing calendars, scheduling meetings, and providing proactive reminders for important dates and deadlines. These assistants leverage Natural Language Understanding (NLU) algorithms to engage with customers in real-time across various channels, providing personalized support and guidance throughout the sales process.

In the supply chain realm, AI optimizes operations by predicting demand, optimizing inventory levels, and improving logistics efficiency. Predictive maintenance systems powered by AI analyze equipment data to predict potential failures, enabling proactive maintenance and minimizing downtime for customers.

API to Virtual Assistants

• Business Development (BD) teams can utilize AI-powered analytics to identify potential leads and prioritize them based on their likelihood to convert. This enables them to focus their efforts on high-value prospects, increasing efficiency and closing rates. AI algorithms can analyze market trends and customer data to uncover new business opportunities and develop targeted strategies for growth in specific market segments or industries.
  Business Relationship Management (BRM) teams can leverage AI-powered tools to analyze customer behavior and preferences, enabling them to tailor their approach and communication style for each client. AI-driven CRM systems provide BRM teams with real-time insights into client interactions, allowing them to proactively address any issues or concerns and strengthen client relationships.
• Sales operations teams can use AI algorithms to optimize pricing strategies by analyzing historical sales data, competitor pricing, and market demand. This ensures that prices are competitive while maximizing profitability. AI-powered analytics can also assist sales operations teams in streamlining order processing, inventory management, and invoicing by integrating with ERP systems, resulting in improved efficiency and customer satisfaction.
• Marketing teams can leverage AI-powered analytics to analyze customer data and market characteristics, enabling them to customize sales offerings and messages for specific industries, market segments, or individual clients. AI-driven predictive modeling tools can help marketing teams forecast market trends accurately, allowing them to tailor campaigns that resonate with target audiences and drive measurable results.
• Customer service teams can utilize AI-powered chatbots and virtual assistants to engage with customers in real-time, answering inquiries, providing product information, and guiding them through the sales process. This reduces response times and enhances overall customer satisfaction. AI algorithms can also analyze customer data and market trends to identify opportunities for proactive customer service initiatives, such as personalized outreach campaigns or product recommendations.
• and many more…